WHY GROWTH STALLS EVEN WHEN BUSINESS IS BUSY
We Uncover Where Your Customer Experience is Breaking Down... and What To Do To Fix It
3–5 Key Findings Specific to Your Business
One Quick Improvement You Can Apply Immediately
A Clarity Score Showing Where Customers Disengage
CUSTOMER FACING BUSINESSES
Restaurants, Retail, Hospitality, Med Spas, Medical Clinics, Franchise Systems
ON-SITE
SERVICE BUSINESSES
Professional services, contractors, agencies
VIRTUAL REVIEW
WHAT WE LOOK FOR
Most businesses lose repeat customers for reasons that feel invisible until you map the experience.
Most businesses don’t lose customers all at once. They lose them quietly, through small experience gaps that compound over time.
-
First-time experience gaps — where expectations don’t match reality
​
-
Missed upsell & retention moments — value left on the table
​
-
Staff & customer disconnects — internal intent vs customer reality
WHAT HAPPENS AFTER THE REVIEW
If you want help implementing what we uncover, we follow a simple four-stage process.
EXECUTION PLAN
1
STEP 1: CLARIFY THE EXPERIENCE
We start with the brand story, messaging and ensuring consistency across all channels. Garnish your first look into customer loyalty and reviews.
2
STEP 2: ALIGN THE TEAM
A complete prospecting strategy is designed and ready for action. Preparation is key to improving the brand and company.
3
STAGE 3: MEASURING & IMPROVE
We begin to measure customer response, quantify the data, and strategize a plan to engage, leverage, and influence.
4
4
STAGE 4: OPTIMIZE FOR LOYALTY & REFERRALS
Growth is developed from improved action from the loyalty measure, which leads to a simple plan to further influence sales through existing customer nurturing.
Dr. A. Colando Doctor of Chiropractic, Bloomingdale, IL
"
Really helped me streamline my new practice and take it to the next level... Highly recommended. A+++
Tim O'Malley CEO of Ateema Media & Marketing / Concierge Preferred
"
Michael has brought various ideas and strategies to improve business and increase profitability for our company.
Joey K. Owner / Health and Wellness Clinics - Kokomo, IN
"
Started with the basics ...a solid foundation. A tremendous amount of 'thinking outside the box' with our marketing plan... Highly recommend!!
Todd Mensik. VP of Patient Relations / Midwest Orthopedic Consultants
"
fantastic service and is accessible 7 days a week. He listens, asks questions and then implements based on what's best for my practice. During implementation, he didn't pass us off to others. He continued to help make sure our launch was successful.
20-minute session · No pitch · Just findings.
We limit the number of reviews each week to keep them useful.