Vigor Media | Digital Media and Executive Buisness Advisory

QUICKLY INCREASE PROFITS BY NURTURING EXISTING CUSTOMERS

(*CASE STUDIES)

A Strategy That Influences Customers to Return, Spend & Refer More

 LOYALTY 2.0 MARKETING

TRANSFORM ANY BUSINESS

     ASK YOURSELF THESE QUESTIONS:

Executive Business Advisory Question
  • Are you using the right message to obtain new customers?

  • Are customers just visiting or are they buying on your website?

  • Do you really know if your customers are happy?

  • Are customers returning, spending more and referring?

  • Do you have a customer retention plan in place?

There are many complex marketing strategies that all need to run in unison to truly make the wheel go round and impact growth.  That’s where we come in...

WHAT IS A REFERRAL WORTH?

ROI is measured beyond the first purchase.

The power of referral driven customers

1 Existing Customer = 4 New Customers

Business study showed that a 5% increase in customer retention produces more than a 25%+ increase in profit*

THE "END" APPROACH

A POWERFUL SALES TACTIC

Most companies are not even aware of this approach and we are giving the steps to put any business ahead of the competition

Listening to Customers
Meaure Customer Loyalty
Reward Customers
Measure Customer Spend and LTV

1

GAIN REAL-TIME CUSTOMER FEEDBACK

Customers rate your product/service and provide feedback that is expressed in their own words immediately following a purchase or interaction.

2

LISTENING AND MEASURING

As soon as feedback is submitted it's immediately available for you and your team to explore and evaluate.

3

THANK AND REWARD

Valuable feedback is placed into groups of positive, negative and middle of the road.  This gives you the power to identify your customers and put a plan in place to engage, thank, reward and improve.

4

ENGAGE, INFLUENCE, GROW

The right plan of engagement leads to customers feeling heard and appreciated.  This influences and connects them to your brand that leads to more returning customers, higher spend and referrals

We provide your organization with an ALL-IN-ONE service that kicks your customer nurturing program into high gear

Dr. A. Colando  Doctor of Chiropractic, Bloomingdale, IL

"

Really helped me streamline my new practice and take it to the next level... Highly recommended. A+++ 

Tim O'Malley  CEO of Ateema Media & Marketing / Concierge Preferred 

"

Michael has brought various ideas and strategies to improve business and increase profitability for our company. 

TOOLS THAT GATHER ACTIONABLE FEEDBACK

We build you a proven approach that gathers high-quality feedback you can leverage as a competitive advantage for grabbing market share and growing.

Delighted Customer feedback

INCREASING LOYALTY SCORES INCREASES BOTTOM LINE

Working on a scale of -100 to 100, the stronger the brand loyalty the higher your number.

The higher your loyalty number equals more money, it's that simple.

Actual Customer Case Study

Net Promoter Score Technoloy

Joey K.  Owner / Health and Wellness Clinics - Kokomo, IN

"

Started with the basics ...a solid foundation. A tremendous amount of 'thinking outside the box' with our marketing plan... Highly recommend!!

Todd Mensik.  VP of Patient Relations / Midwest Orthopedic Consultants

"

fantastic service and is accessible 7 days a week. He listens, asks questions and then implements based on what's best for my practice. During implementation, he didn't pass us off to others. He continued to help make sure our launch was successful.

HAND-HOLDING STRATEGY,

NOT MORE ONLINE TRAINING

You gain actionable steps with guidance from experts, not some sales tutorial!

The name of the game is results, not additional insight.

EXECUTION PLAN

1

STEP 1: ASSESSMENT

We start with the brand story, messaging and ensuring consistency across all channels.  Garnish your first look into customer loyalty and reviews.

2

STAGE 2: SETUP

A complete marketing strategy is designed and ready for action.  Preparation is key to improving the brand and company.

3

STAGE 3: MEASURING

We begin to measure customer response, quantify the data, and strategize a plan to engage, leverage, and influence.

4

STAGE 4: GROWTH

Growth is developed from improved action from the loyalty measure, which leads to a simple plan to further influence sales through existing customer nurturing.

NOT JUST A PLAN, BUT EXECUTION TO IMPROVED SALES AND PROFITS

Marketing and Promotional Wheel

We Go Above and Beyond or Your Money Back!

30-Day Guarantee

Vigor Media 30-Day Guarantee

THE IMPACT THIS MAKES ON YOUR BUSINESS

What Really is NPS?

Net Promoter Score (NPS), Customer Loyalty, Customer Satisfaction and Voice of the Customer (often referred to as VoC) are terms used to describe a strategy capturing customer’s experiences, expectations, loyalties, and satisfaction.  The objective is to obtain real-time feedback from your customers following either purchase or interaction to capture true emotion.

Why is it important to my business?

NPS has been found to be vital to a business's bottom line as customer experience becomes the main tool to leveraging competitive advantage.  This becomes a life source for a business's decisions as changes and improvements begin to align with the requests and needs of a customer.

How we capture feedback?

Survey data is captured through a variety of mediums; website interaction, email, or text and is typically sent following a purchase or brand interaction, i.e. event or conference.

What are your benefits?

Retain of customers is the name of the game and the primary objective of implementing an NPS strategy.  Understanding customer experience in order to drive change gives you a first-hand understanding of the changes that would not only impact customer engagement but the bottom line.  The more satisfied a customer is with your brand the more they return, spend and refer.  

What do we do with the feedback?

Taking action from your feedback to improve customer experience and satisfaction will greatly improve the possibility of customers returning again in the future.  The feeling of being heard and respected, especially from a business to customer relationship, begins to build a forming relationship that goes beyond a transaction.  This also leads to even more referrals to a customer's family, friends, and co-workers.   

How do I leverage this strategy and beat out competitors?

Customers make purchasing decisions not just on service and price but also on value and safety. By listening to your customers, you can engage on a more personal level creating a bond that also leads to the protection of your brand and major leverage against competition.  When you are always adapting to customer interests and improving your business you begin to pull away from the competition.  As they say, there is no competition if you are leading the pack.

THE TIME IS NOW!

YOU ARE ONE STEP AWAY, LET US BUILD YOUR BUSINESS BIGGER AND INCREASING YOUR INCOME.

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NOTICE: Earnings and Legal Disclaimers

Earnings and income representations made are only statements of your earnings potential. The success of all Vigor Media advisors, client testimonials and other examples used are exceptional, non-typical results and are not intended to be and are not a guarantee that you or others will achieve the same results. Individual results will always vary and yours will depend entirely on your individual capacity, work ethic, business skills and experience, level of motivation, diligence in applying strategies and plans provided.  Please be aware, we cannot control or warrant the economy, the normal and unforeseen risks of doing business, and other factors.

You agree that Vigor Media is not liable to you in any way for your results in using our products and services.   Vigor Media, from time to time, does receive affiliate commissions from some of its partners.

 

*Research done by Frederick Reichheld of Bain & Company.

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