In today’s competitive market, great products and competitive pricing are no longer enough. Customers now judge a business by how it feels to interact with it—from the first click on a website to the final follow-up after a purchase. This is where User Experience (UX) and Customer Service converge.

Aa strategy to obtain market share, especially during downtimes or slow periods of the year.

ARE USING COUPONS DRIVING YOUR BUSINESS OFF A CLIFF? Advocates say couponing is a relatively easy way to attract new customers.